GTSW is committed to protecting the privacy of the personal information it collects and receives. We are required to comply with Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) Privacy Act.
This policy explains how GTSW collects, uses, discloses, and otherwise handles personal information relating to individuals who apply for employment opportunities with GTSW. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.
We only collect information that is reasonably necessary for the proper performance of our activities or functions. We do not collect personal information just because we think it could be useful at some future stage. We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems.
Personal and sensitive information
Personal information is any information about you. It may range from the sensitive (e.g. relevant medical history or criminal history) to the everyday (e.g. address and phone number). We may collect the opinions of others about your work experience and qualifications, aptitude test results, behavioural test results and other information in connection with your possible work placements.
Sensitive information is a special category of personal information. It is information or an opinion about your:
- Racial or ethnic origin.
- Political opinion.
- Membership of a political association or religious beliefs, affiliations, or philosophical beliefs.
- Membership of a professional or trade association or membership of a trade union.
- Sexual preferences or practices.
- Criminal record.
- Health or disability (at any time).
- Expressed wishes about the future provision of health services.
Sensitive information can, in most cases, only be disclosed with your consent. We do not actively seek to collect sensitive information unless it is necessary to perform our services.
Information flow
When we collect your personal information:
- We check that it is reasonably necessary for our functions and activities as a Group Training & Labour Hire Organisation.
- If you register with GTSW, we check that your information is current, complete, and accurate. This will sometimes mean that we must cross check the information that we collect from you with third parties.
- We record and hold your information in our database and computer systems.
- We retrieve your information when we need to use or disclose it for our functions and activities.
Kinds of information that we collect and hold
Personal and sensitive information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities as an Group Training & Labour Hire Organisation and is likely to differ depending on whether you are a:
- Candidate
- Client
- Referee
Candidates
The type of information that we typically collect and hold about candidates is information that is necessary to assess suitability for casual work offers and work availability; suitability for permanent placements or to manage the performance in work obtained through us and includes:
- CVs or resumes submitted when applying for advertised positions with GTSW.
- Notes from interviews.
- Registration forms or other documents supplied when registering with GTSW.
- Reference checks completed or received about candidates.
- Results from enquiries that we have made to former employers, work colleagues, professional associations or registration bodies;
- Results from any competency or medical test.
- Performance feedback received (whether positive or negative).
- Complaints from or about candidates in the workplace.
- Information about workplace accidents in which candidates were involved.
- Information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved.
- Candidates’ work status from the Department of Immigration.
- Identification, police checks and licence information.
- Any additional information provided by candidates.
We may also collect personal information about you from a range of publicly available sources including newspapers, journals, directories, the internet, and social media sites. When we collect personal information about you from publicly available sources for inclusion in our records, we will manage the information in accordance with the APPs and our Privacy Policy.
Clients
The type of information that we typically collect and hold about clients is necessary to help us manage the presentation and delivery of our services and includes contact details of clients, including names, business addresses, email addresses and credit history. Additionally, we hold the history of transactions between GTSW and its clients including emails, correspondence and notes contained on GTSW’s database systems.
Referees
The type of information that we typically collect and hold about referees is information that is necessary to help determine the suitability of candidates for particular jobs or assignments. This is limited to references conducted on candidates which are contained on GTSW’s database systems.
Use and disclosure of personal information
Candidates
Personal information that we collect, hold, use and disclose about candidates is typically used for:
- Our assessment of your suitability for registration with GTSW.
- The necessary validation (including from appropriate third-party sources) of your resume, CV, nominated references or stated qualifications, experience, training or abilities. Where we require third party validation, we will tell you how we propose to obtain it.
- Your actual or possible work placement.
- Your performance appraisals.
- Our assessment of your ongoing performance and prospects.
- Any test or assessment (including medical tests and assessments) that you might be required to undergo.
- Our identification of your training needs.
- Suggestions we may make to you, whilst you remain registered with us, for further training in connection with work of the type that you are seeking through us.
- Any workplace rehabilitation in which you and we are involved.
- Our management and resolution of any complaint, investigation or inquiry in which you are involved.
- Any insurance claim or proposal that requires disclosure of your personal or sensitive information.
- Undertaking criminal reference checks and other background checks.
- Any reference that we may give concerning your work.
- Our statutory compliance obligations.
- Qualifying your visa status and checking your right to work in Australia.
- Our direct marketing to you.
We may disclose your personal information for any of the purposes for which it is primarily held or for lawful related purposes. Your personal information may be disclosed to:
- Potential and actual employers and clients of GTSW.
- Referees.
- A person who seeks a reference about you.
- Our insurers.
- A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information.
- A workers’ compensation body.
- A parent, guardian, holder of an enduring power of attorney (or like authority) or next of kin whom we may contact in any case in which consent is required or notification is to be given and where it is not practicable to obtain it from or give it directly to you.
Clients
Personal information that we collect, hold, use and disclose about clients is typically used for:
- Client and business relationship management.
- Recruitment functions.
- Marketing services.
- Credit history checks.
- Statistical purposes and statutory compliance requirements.
Referees
Personal information that we collect, hold, use and disclose about referees is typically used for:
- To confirm identity and authority to provide references.
- To assist clients’ assessment of the suitability of candidates.
- Recruitment functions.
GTSW will make available references completed on candidates to clients who are considering GTSW’s candidates.
Electronic transactions
Sometimes we collect personal information that individuals choose to give us via on-line forms or by email. For example, when individuals:
- Ask to be on an email list such as a job notification list.
- Register as a site user to access facilities on our site such as a job notification board.
- Make a written on-line enquiry or email us through our website or other websites used by GTSW.
- Submit a resume by email through our website or other websites used by GTSW.
It is important that you understand that there are risks associated with use of the internet and you should take all appropriate steps to protect your personal information.
Security and storage of personal information
GTSW will take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. If your information is no longer required, GTSW will permanently destroy physical copies of your personal information. Electronic information may be maintained on our computer systems and databases. In accordance with the Australian Privacy Principles, any data breaches will be reported to the appropriate body.
Complaints
If you have a complaint about how GTSW has collected, stored or used your personal information, please register your complaint by accessing the complaints section on our website, www.getcareers.com.au
We will endeavour to deal with your complaint and take any reasonable steps to resolve your complaint within the terms of our complaints policy (also found on our website).
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commission.
Please contact GTSW if you have any queries about the way GTSW collects or discloses your personal information.
